Terms of use

Last updated 12 November 2026

These terms cover booking tickets on Rang Tickets and listing a show on it. By booking or listing, you agree to them.

Who we are

Rang Tickets (tickets.rangmultiart.com) is a ticketing service for plays and theatre festivals in Mumbai and Surat. It is run by Rang – The Multi Art Studio, Surat, Gujarat, India ("Rang", "we").

Each show is put on by its own producer or theatre group ("the producer"). Rang sells the tickets for them. The producer is responsible for the show itself: the performance, the venue arrangements, timings and who is admitted.

Prices and what you pay

• All prices are in Indian rupees (₹). The price shown on the show page is the full price you pay. We add no convenience fee or booking fee on top.
• Out of every ticket, the producer receives 92% and Rang keeps 8%. Rang's 8% covers the payment gateway charges, taxes on our fee and running this service. Every ticket shows this split.
• For some shows the producer lets you choose your own price within a range ("pay what you feel"). Some shows also let you buy a seat for a theatre student ("gift a seat"); those seats are given out by the producer.
• Festival passes let you see a set number of plays in one festival. The pass price is shared equally between the groups whose plays you pick.

Payments

Payments are processed by Razorpay, our payment partner, using UPI, cards, net banking or wallets. We never see or store your card or bank details. When you pay, Razorpay sends the producer's share directly to the producer's bank account and Rang's share to Rang.

Your seats are held for at least 15 minutes while you pay. If payment isn't completed in that time, the seats go back on sale.

Splitting with friends

You can hold up to 8 seats and pay only your own share. Each friend pays their share through their own link within 30 minutes. When the 30 minutes are up, every share that has been paid becomes a confirmed ticket and unpaid seats go back on sale. No one is charged for a friend's seat.

How tickets are delivered

Tickets are digital. As soon as payment is confirmed, your ticket with its QR code and booking code (for example RT-ABCDE) appears on screen and is saved in "My tickets" in the same browser. If you gave an email address, we also email it. Nothing is posted or shipped. Show the QR code or booking code at the venue entrance. Lost the page? Open My tickets and enter your booking code, or write to us.

At the venue

• Each ticket admits the number of people shown on it, once. The QR code is checked at the door and can't be used again.
• Arrive on time. Latecomers may be seated at a suitable break, at the producer's discretion.
• The producer or venue may refuse entry or ask anyone to leave for unsafe or disrespectful behaviour, without a refund.

Cancellations and refunds

Bookings are final once paid. If a show is cancelled or its date changes, you are entitled to a refund as set out in our cancellation and refund policy.

Taali

After a show you can send "taali" (claps) from your ticket. Taali are counted towards the cast and crew's profiles on the Rang Artist Community. They are a thank-you, not a payment.

For producers listing a show

• You must have the right to sell tickets for the show and accurate details for the date, time, venue, prices and cast.
• To be paid, you give us the bank account and PAN of the person or group receiving the money. We use them only to set up your payouts with Razorpay. Razorpay may ask you to complete its own verification.
• You receive 92% of every ticket sold for your show, paid by Razorpay directly to your bank account, usually within 2 working days of each booking. Rang's 8% is deducted at the time of payment.
• If you cancel a show, or change its date and a buyer asks for a refund under our refund policy, the buyer is refunded in full. Your share of that ticket is taken back from your Razorpay account as part of the refund.
• You are responsible for permissions, licences and taxes that apply to your show and your income from it.
• We may decline or take down a listing that is inaccurate, unlawful or harmful.

Liability

We work hard to keep the service running and your bookings accurate. To the extent the law allows, Rang's total liability for any booking is limited to the amount you paid for it. Rang is not responsible for the content or quality of a performance, which is the producer's.

Changes to these terms

We may update these terms. The date at the top shows when they last changed. Bookings already made follow the terms in force when they were made.

Law and disputes

These terms are governed by the laws of India. Courts in Surat, Gujarat have jurisdiction over any dispute. Please write to us first at bookings@rangmultiart.com; most problems can be sorted out quickly.