Cancellations and refunds

Last updated 12 November 2026

When you can get your money back for a Rang Tickets booking, and how long it takes.

If you can't make it

Bookings are final once paid, so we can't refund a ticket you no longer need. You can give your ticket to someone else: just share the QR code or booking code with them.

If the show is cancelled

If the producer cancels a show, you get a full refund of everything you paid, including any student seat you gifted. We start the refund ourselves; you don't need to ask.

If the date, time or venue changes

Your ticket moves to the new date, time or venue. If you can't attend the change, write to us before the rescheduled show starts and we'll refund you in full.

If your payment arrives after your seats were released

Seats are held for 15 minutes (30 minutes when splitting with friends). Occasionally a UPI payment completes after the hold has ended and the seats have already gone to someone else. In that case we tell you on screen and refund the full amount.

If you were charged twice or something went wrong

Write to us with your booking code and the payment reference from your bank or UPI app. If you were charged for a booking that wasn't confirmed, or charged more than once, we refund the extra amount in full.

How refunds are paid

• Refunds go back to the same account, card or UPI ID you paid from.
• We start a refund within 2 working days of the cancellation or your request.
• Banks usually take another 5 to 7 working days to show the money in your account.
• There is no deduction from a refund. You get back exactly what you paid.

Late arrival and entry

Arriving late, or being refused entry for unsafe or disrespectful behaviour, does not qualify for a refund.

Ask about a refund

Include your booking code (it starts with RT-) so we can find your booking quickly.